Exchange Store is a transparent and honest marketplace. We prioritise in making a seamless experience between the buyer and seller which is derivative of our strict guidelines to utilise the luxury platform.

1. Authenticity is essential. All products will undergo 2 to 3 authenticators and if it does not pass the test, the seller will be prohibited from using Exchange Store. The seller will also take responsibility of all necessary costs like shipping.

2. Our condition scale. We measure the condition of all items based on the scale: Fair, Used, Gently Used, New and Never Worn with Tags. Vintage and fair condition products are accepted, however signs of wear and tear must be shown clearly and visibly in order to provide a disclaimer to the potential buyer.

Fair: The item is older than 5 years and has numerous visible signs of wear and tear.
Used: A few signs of wear such as discolouration and stains but no tearing on the product such as rips or fabric deterioration.
Gently Used: An item that has been sitting inside your closet for a long time yet only worn a handful of times with no signs of wear and tear.
New: Worn less than 5 times and basically brand new with no signs of wear and tear.
Never Worn with Tags: The item must have all tags still attached and be basically brand new, as if it just came out of the retail store.

3. Price accordingly. When pricing your items, it must reflect the condition of the item and the date code must be provided for luxury items. If your asking price is considered to be too high or low (minimum sale price is $100) we will be in contact to request you to alter the price.

4. Efficiency. All products are expected to be shipped within 24 hours after the time it sells. If you are unable to do so, please contact for assistance.